Our top-priority is our customer satisfaction. We are always on-hand to answer any questions you may have about a prior or existing order. Once an order is made, if we do not feel as though we know exactly what you are looking for, you will be contacted to clarify. We may ask you detailed questions such as: type, color, design, date needed, and more. We make sure to stay in contact with updates on order progress and completion. As, stated in our About section, it is our pleasure to make sure you are 100% satisfied with your product before it even ships. All products are made to order and turn-around time is 4-10 business days.